Hilton Tavarus Young
Suffolk, VA
Phone: (757) 582-xxxx
htyoung@acm.org | http://www.young757.com | http://www.suffolk757.com
S U M M A R Y
- Experienced in Windows administration and deployment, maintenance, troubleshooting, problem solving, support and hardware repair.
- Experienced in technical support in both hands on and call center capacities.
- Able to support systems using a knowledge base and Internet research.
- Ability to troubleshoot and repair computer hardware including notebooks.
- Experienced in Malware removal via software, registry and file explorer.
E D U C A T I O N
Bachelor of Science in Information Technology / Networking
Kaplan University, February 2010
C O M P U T E R S K I L L S
- DOS, Windows 3.1x, Windows 95/98/2000/XP/Vista/7, Windows NT 4, Linux.
- Working language knowledge in BASIC, Visual Basic, SQL, and some PASCAL.
- Software: All versions of MS Office, VMWare, Virtual PC, Malware removal software and working knowledge of MS Visio and Cisco IOS.
E X P E R I E N C E
Technical Support Coach – Liberty Tax Service Corporate Headquarters – Virginia Beach, VA November 2009 – Present
- Provided support while coaching and supervising support representatives.
- Designed automation solutions for common issues and wrote support documentation.
Technical Support Representative (Seasonal) – Liberty Tax Service Corporate Headquarters – Virginia Beach, VA December 8, 2008 – April 29, 2009
- Provided phone, remote desktop and email support in outbound call center.
- Supported custom software by offering problem resolutions from knowledge base.
Help Desk Technician – Work-study, The University of Virginia’s College at Wise
- Hands on troubleshooting and technical support for workstations.
- Terminated and ran Cat 5 cable.
- Developed prototype locked down security policies for Windows 2000 and NT4 workstations in a computer lab.
- Maintained a Linux installation for the purpose of making hybrid CDs.
- Participated in deployment of Windows NT4 to replace Windows 3.11.
- Diagnosed printer problems and replaced toner, ink or cables as needed.
C E R T I F I C A T I O N S A N D P R O F E S S I O N A L M E M B E R S H I P S
CompTIA A+ (2009)
Future Business Leaders of America (FBLA)
- First place in computer concepts for the Tidewater region, third place in Virginia.
Boy Scouts of America
- Eagle Scout Award, and brotherhood member of the Order of the Arrow.
Association for Computing Machinery (ACM)
- Professional member since 2010
